Đội Ngũ Hỗ Trợ Chuyên Nghiệp 24/7
789WIN tự hào với đội ngũ chăm sóc khách hàng chuyên nghiệp, được đào tạo bài bản và sẵn sàng hỗ trợ bạn 24/7/365. Với hơn 200 nhân viên hỗ trợ đa ngôn ngữ (Tiếng Việt, English, Chinese, Thai), chúng tôi đảm bảo mọi câu hỏi và yêu cầu của bạn được giải quyết nhanh chóng và chính xác.
Average response time: Live chat dưới 30 giây, Email trong 2 giờ, Telegram/Zalo trong 5 phút. Satisfaction rate 98.5% từ hơn 500,000 requests được xử lý mỗi tháng. Đội ngũ được training liên tục về product knowledge, customer service skills, và problem-solving techniques để provide best support experience.
Multi-channel support system cho phép bạn lựa chọn phương thức liên hệ phù hợp nhất: Live chat cho immediate assistance, Email cho detailed inquiries, Social media cho quick questions, Phone support cho urgent matters. All channels được integrate vào unified CRM system để ensure consistent service quality.
Specialized support teams cho different areas: Technical Support cho website/app issues, Payment Support cho deposit/withdrawal inquiries, Game Support cho gaming-related questions, VIP Support cho premium members. Each team có deep expertise trong respective domains để provide accurate và efficient solutions.
Proactive support approach với automated alerts cho common issues, preventive maintenance notifications, và personalized assistance based on user behavior patterns. Customer feedback system với regular surveys và continuous improvement initiatives để enhance service quality.
BẮT ĐẦU CHATCác Kênh Liên Hệ Chính Thức
LIVE CHAT 24/7
Live chat với AI-powered pre-screening và instant human handoff khi cần thiết. Multi-language support với real-time translation. Screen sharing capability cho technical troubleshooting. File upload cho evidence submissions. Chat history preservation cho reference. Queue management với estimated wait times. VIP priority queue cho premium members. Mobile-optimized chat widget responsive trên all devices.
CHAT NGAY
EMAIL SUPPORT
Email support với ticketing system và automatic acknowledgment. Dedicated email addresses cho different departments: support@789win.com (general), vip@789win.com (VIP), technical@789win.com (technical issues). Auto-routing based on subject keywords. Email templates cho common inquiries. Attachment support lên đến 25MB. Follow-up emails cho resolution confirmation. Escalation protocols cho complex issues requiring senior support.
GỬI EMAIL
SOCIAL MEDIA
Zalo Official Account với chatbot integration và human backup. Telegram channel với instant notifications. Facebook Messenger với automated responses. WhatsApp Business với broadcast lists cho updates. WeChat support cho Chinese users. Line app cho Thailand users. Social media monitoring cho brand mentions và customer feedback. Community management với regular engagement và social listening để identify issues proactively.
SOCIAL MEDIA
Các Loại Hỗ Trợ Chuyên Biệt
Technical Support: Website và mobile app troubleshooting, login issues, browser compatibility problems, network connectivity issues, software updates, cache clearing instructions. Advanced technical diagnostics với remote assistance tools. Escalation to development team cho complex technical bugs. Beta testing program invitations cho early access to new features.
Account Support: Registration assistance, identity verification guidance, password reset, account security reviews, profile updates, responsible gaming settings configuration. Two-factor authentication setup, device management, login history reviews. Account recovery procedures với multiple verification methods including document uploads và video calls.
Payment Support: Deposit/withdrawal guidance, payment method setup, transaction status inquiries, processing time explanations, fee structures, currency conversion rates. Bank integration troubleshooting, e-wallet connectivity issues, cryptocurrency transaction support. Payment provider liaison cho dispute resolution và transaction tracking.
Gaming Support: Game rules explanations, betting guidance, odds calculations, live dealer technical issues, game result disputes, bonus activation, tournament entries. Strategy consultations, responsible gambling tools setup, game recommendation based on preferences. Fair play investigations và random number generator explanations.
VIP Support: Dedicated account managers, priority customer service, personalized assistance, exclusive event invitations, custom betting limits, expedited withdrawals. Concierge services, travel arrangements cho major events, luxury gifts coordination. Regular check-ins và satisfaction surveys để ensure premium experience.
CHỌN LOẠI HỖ TRỢThời Gian & Ngôn Ngữ Hỗ Trợ
24/7 AVAILABILITY
True 24/7/365 support với no maintenance windows affecting customer service. Global support centers in multiple time zones: Asia-Pacific (Manila), Europe (Malta), Americas (Costa Rica). Seamless handoffs between centers. Holiday coverage với full staffing. Emergency escalation procedures cho critical issues. Night shift specialists cho after-hours technical problems. Weekend support với full feature parity to weekday service.
24/7 CHAT
ĐA NGÔN NGỮ
Native speakers cho major languages: Vietnamese (primary), English, Mandarin Chinese, Thai, Indonesian, Korean, Japanese. Regional dialect support cho Vietnamese variations. Professional translation services cho complex technical documentation. Cultural sensitivity training cho region-specific customs. Localized knowledge base trong multiple languages. Real-time translation tools cho rare language requests. Sign language support via video calls cho hearing-impaired customers.
NGÔN NGỮ
THỜI GIAN PHẢN HỒI
Live Chat: <30 seconds average, <10 seconds cho VIP. Email: <2 hours standard, <30 minutes cho urgent issues. Social Media: <5 minutes during business hours. Phone: Immediate pickup với <20 seconds average hold time. Callback service nếu all agents busy. SLA commitments với performance tracking. Escalation triggers cho delayed responses. Customer satisfaction surveys sau mỗi interaction to ensure quality.
THỜI GIAN
PRIORITY SUPPORT
VIP Members: Dedicated queue với immediate priority. Platinum/Diamond/Elite: Personal account managers. Issue classification: Critical (immediate), High (1 hour), Medium (4 hours), Low (24 hours). Automatic escalation procedures cho unresolved issues. Senior agent assignment cho complex problems. Management review cho repeated issues. Compensation protocols cho service failures. Customer success team cho proactive relationship management.
VIP SUPPORT
Gửi Yêu Cầu Hỗ Trợ Chi Tiết
* Chúng tôi cam kết bảo mật thông tin cá nhân và chỉ sử dụng để hỗ trợ khách hàng.
LIVE CHAT NHANH HỚNThông Tin Công Ty & Văn Phòng
TRỤ SỞ CHÍNH
Địa chỉ: Makati City, Metro Manila, Philippines
Giấy phép: PAGCOR License PAG-001-2024
Regulation: Philippine Amusement and Gaming Corporation
Established: 2019
Operating Countries: 15+ Asia-Pacific markets
Employees: 1,500+ global workforce
VERIFY LICENSE
VĂN PHÒNG VIỆT NAM
Địa chỉ: Quận 1, TP. Hồ Chí Minh
Chức năng: Customer Support & Marketing
Nhân sự: 200+ Vietnamese staff
Giờ làm việc: 24/7 Customer Service
Languages: Vietnamese, English
Hotline: 1900-789WIN (miễn phí)
GỌI HOTLINE
TRUNG TÂM KỸ THUẬT
Địa chỉ: Cyberjaya, Malaysia
Chức năng: IT Development & Security
Certification: ISO 27001, PCI DSS Level 1
Uptime: 99.98% guaranteed availability
Security: 24/7 SOC monitoring
Backup: Multi-region disaster recovery
TECH SUPPORT